Refund
Policy
Comprehensive Refund Policy for AWebCS Professional IT Web Consultancy Services. We entertain refund requests on a case-by-case basis with strict conditions. 30-day refund window available only for 3-year plans with pro rata charges. Please read carefully before requesting a refund.
Important Notice
Read Before Requesting Refund.
AWebCS Professional IT Web Consultancy Services entertains refund requests on a case-by-case basis with strict conditions. This refund policy outlines the terms, conditions, and procedures for requesting refunds. All refund requests are subject to review and approval at the company's sole discretion. By purchasing our services, you acknowledge that you have read, understood, and agree to this refund policy.
Last Updated: September 30, 2026 | Effective Date: Upon service purchase
1 General Refund Policy
1.1 AWebCS Professional IT Web Consultancy Services entertains refund requests on a case-by-case basis. All refund requests are subject to review, evaluation, and approval at the company's sole discretion. Refunds are not guaranteed and are provided only under specific circumstances as outlined in this policy.
1.2 By purchasing any service from AWebCS, you acknowledge that refunds are not automatic and are subject to strict conditions. We reserve the right to approve or deny any refund request based on our evaluation of the circumstances, service usage, and compliance with this policy.
1.3 AWebCS is not obligated to provide refunds for any reason, including but not limited to: change of mind, service dissatisfaction, technical issues, service suspension, account termination, or any other reason. Refunds, if approved, are provided as a goodwill gesture and do not create any precedent or obligation for future refunds.
1.4 All refund decisions made by AWebCS are final and binding. We are not required to provide explanations for denied refund requests, and there is no appeal process for refund decisions.
2 Eligible Refund Conditions
2.1 30-Day Refund Window: A 30-day refund window is available ONLY for services purchased with a 3-year commitment or longer. This refund window applies exclusively to 3-year, 4-year, or 5-year service plans. Monthly, quarterly, annual, 1-year, and 2-year plans are NOT eligible for the 30-day refund window.
2.2 Pro Rata Charges: For eligible 3+ year plans, if a refund is approved within 30 days of purchase, a pro rata charge for the monthly basis plan will be deducted from the refund amount. This means you will be charged for the number of days the service was used, calculated on a monthly basis, before any refund is processed.
2.3 Service Not Delivered: Refunds may be considered if AWebCS fails to deliver the purchased service within the agreed timeframe due to our fault, provided that you have not used the service and have notified us within 7 days of the expected delivery date.
2.4 Duplicate Payment: Refunds may be provided for duplicate payments made in error, subject to verification and provided that the duplicate payment is reported within 30 days of the transaction date.
2.5 Service Termination by AWebCS: If AWebCS terminates your service due to our error or policy violation on our part (not yours), we may consider a partial refund at our discretion, calculated based on the unused portion of the service period.
3 Non-Refundable Services & Situations
3.1 No Refunds For: The following situations are generally NOT eligible for refunds: change of mind, service dissatisfaction (unless due to our fault), technical issues caused by user error or third-party services, service suspension or termination due to policy violations, non-payment, or account abuse.
3.2 Service Usage: Once a service has been used, accessed, or activated, refunds are typically not available. This includes but is not limited to: hosting services that have been activated, web development projects that have commenced, digital marketing campaigns that have been launched, and training programs that have been accessed.
3.3 Domain Registrations: Domain name registrations, renewals, and transfers are non-refundable once processed, as these are third-party services that cannot be reversed.
3.4 SSL Certificates: SSL certificate purchases and renewals are non-refundable once issued, as these are third-party services that cannot be reversed.
3.5 Custom Development: Custom web development, app development, and software development projects are generally non-refundable once work has commenced, as these involve custom work that cannot be resold.
4 Refund Request Process
4.1 Submission Requirements: To request a refund, you must submit a written refund request to [email protected] within the applicable time window (30 days for 3+ year plans). The request must include: your account details, order/service ID, payment transaction ID, reason for refund request, and any supporting documentation.
4.2 Review Process: All refund requests are reviewed by AWebCS on a case-by-case basis. The review process may take 7-14 business days. We may request additional information or documentation during the review process. Failure to provide requested information may result in denial of the refund request.
4.3 Approval & Processing: If a refund is approved, it will be processed within 14-30 business days after approval. Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on the payment method and financial institution.
4.4 Denial of Refund: If a refund request is denied, AWebCS is not obligated to provide a detailed explanation. Denied refund requests are final and cannot be appealed. You remain responsible for all payment obligations regardless of refund denial.
4.5 No Verbal Requests: Verbal refund requests, phone calls, or informal communications do not constitute valid refund requests. Only written requests submitted via email to [email protected] will be considered.
5 Partial Refunds & Service Credits
5.1 AWebCS may, at its sole discretion, offer partial refunds or service credits instead of full refunds. Partial refunds are calculated based on the unused portion of the service period, minus any applicable charges, fees, or deductions as outlined in this policy.
5.2 Service credits may be provided in lieu of refunds and can be applied toward future purchases or service renewals. Service credits are non-transferable, non-refundable, and expire after 12 months from the date of issuance unless otherwise specified.
5.3 AWebCS reserves the right to determine whether to provide a refund, partial refund, or service credit based on the circumstances of each case. The decision is final and cannot be appealed.
5.4 If a partial refund or credit is offered and you accept it, you waive any right to request additional refunds or credits for the same service or transaction.
6 Refund Exclusions & Limitations
6.1 Refunds are not available for services that have been used, accessed, or activated, regardless of the reason for the refund request. Once a service is used, it is considered consumed and non-refundable.
6.2 Service interruptions, downtime, or performance issues do not automatically entitle you to refunds. AWebCS may provide service credits or extensions at its discretion, but refunds are not guaranteed for such situations.
6.3 Refunds are not available for services terminated due to policy violations, non-payment, abuse, illegal activities, or any violation of our terms and conditions. You remain responsible for all payment obligations in such cases.
6.4 Third-party services, add-ons, or products purchased through AWebCS are subject to the refund policies of the respective third-party providers. AWebCS is not responsible for refunds of third-party services.
7 Chargebacks & Payment Disputes
7.1 Initiating a chargeback, payment reversal, or dispute with your bank or payment provider does not constitute a valid refund request and may result in immediate service termination and legal action to recover amounts owed plus associated fees.
7.2 If you initiate a chargeback or payment dispute, AWebCS reserves the right to suspend or terminate all your services immediately, report the incident to credit bureaus, and pursue legal action to recover the disputed amount plus chargeback fees, legal fees, and other costs.
7.3 You agree to resolve all payment disputes directly with AWebCS through our refund request process rather than through chargebacks or payment disputes. Chargebacks are considered a violation of our terms and may result in permanent account termination.
7.4 AWebCS will vigorously defend against all chargebacks and payment disputes. If a chargeback is initiated, you waive any right to refunds and agree to pay all associated fees, costs, and penalties.
8 Refund Processing Time & Method
8.1 Approved refunds will be processed within 14-30 business days after approval. Processing times may vary depending on the payment method, financial institution, and other factors beyond AWebCS's control.
8.2 Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, AWebCS may issue the refund via bank transfer or other method at our discretion, which may take additional time.
8.3 AWebCS is not responsible for delays in refund processing caused by financial institutions, payment processors, or other third parties. We are not liable for any fees, charges, or losses resulting from refund processing delays.
8.4 You are responsible for providing accurate payment and account information for refund processing. Incorrect information may delay or prevent refund processing, and AWebCS is not liable for such delays.
9 Policy Changes & Modifications
9.1 AWebCS reserves the right to modify, update, or change this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
9.2 Continued use of our services after any changes to this Refund Policy constitutes acceptance of the modified policy. If you do not agree with any changes, you must stop using our services, but you are not entitled to refunds for services already purchased.
9.3 The refund policy in effect at the time of your service purchase applies to that purchase, regardless of any subsequent policy changes. However, AWebCS reserves the right to apply updated policies to refund requests made after policy changes.
9.4 The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy regularly to stay informed about our refund terms and conditions.
10 Contact for Refund Requests
10.1 To submit a refund request, please email us at [email protected] with the subject line "Refund Request" and include all required information as outlined in Section 4.1. Refund requests submitted through other channels (phone, social media, etc.) will not be considered.
10.2 For questions about this Refund Policy or refund requests, you may contact AWebCS at: H.No. 143 2nd Floor, Shakti Vihar Colony, Rudrapur, Uttarakhand - 263153, India. Email: [email protected]. Phone: +91-9639432432.
10.3 AWebCS will make reasonable efforts to respond to refund requests and inquiries in a timely manner. However, response times may vary, and we are not obligated to respond within any specific timeframe.
10.4 By contacting us about refunds, you acknowledge that we may use the information you provide to investigate and process your refund request, and we may retain records of such communications for business and legal purposes.
10.1 Any disputes arising from employment shall be resolved through binding arbitration in accordance with Indian Arbitration laws. Employees waive the right to a jury trial and agree to arbitration as the exclusive method of dispute resolution.
10.2 These terms shall be governed by the laws of India and the state of Uttarakhand. Any legal proceedings shall be conducted in courts of competent jurisdiction in Rudrapur, Uttarakhand.
10.3 Employees agree to pay all costs, expenses, and attorney fees incurred by AWebCS in enforcing these terms or defending against any claims brought by the employee.
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